FAQs

Here is a list of Frequently asked questions, if the answer to your question isn’t on the list please contact us info@yourbodyworkshop.co.uk .

 

COVID19 reopening – what is different and what you need to know ?

The Body Workshop Client Journey – please read this fully

Prior to your appointment:
✔ You will receive a link 48 hours before your appointment to pre appointment Covid19 screening declaration to completed online. This needs to be completed prior to each appointment, I cannot see you without it being completed.
✔ All forms that need to be completed are now online via the secure Cliniko system.
✔ I will send you a secure payment link to pay for your appointment in advance. This will help limit the number of touch points during your appointment.

When you arrive for your appointment:

✔ When arriving at Zacs please only enter through the high street door and exit through the car park during busy times. This is a small corridor where social distancing is difficult.

✔ I have allowed additional time between appointments to ensure each client has sufficient time to leave the premises before the next client arrives and to thoroughly clean the room.
✔ All surfaces in the treatment room will be sanitised by me prior to each appointment.

✔ Please remain outside the building and I will come out to meet you. I have tried to adjust appointment time, so they start at different times to the classes.
✔ I will be wearing a face mask, apron in clinic and will be advising my clients to wear a face covering from entering to leaving the building. I would prefer that you bring your own however I can provide you with one on arrival, there will be a charge of £2.00 for a disposable mask.

✔ Hand sanitiser will be available, and I will ask you to wash your hands-on arrival before the appointment commences and then come straight to the treatment room.

✔ At this point your temperature will be taken using a non-contact infra-red thermometer, anyone whose temperature exceeds 37.8 degrees Celsius will be asked to leave and monitor their temperature for 48 hours or follow self-isolation guidelines, to avoid disappointment it may be advisable to check your temperature before leaving home

✔There will be a large plastic storage container provided for you to place your clothes and belongings in, please avoid bringing additional bags or items with you. This will be sanitised between each appointment. If you are an NHS front line worker, please get changed out of your uniform prior to attending your appointment.

✔ I will only allow 1 person in the treatment room at a time, the only exception to this is anyone under 18 or those with special needs who may need a chaperone or carer present. If you need to be driven to your appointment your driver will always be asked to stay in the car during your treatment rather than the waiting area.

✔ Once your appointment is finished I will show you to reception, I will show you to the main door, I would prefer pre -payment on booking as this will help us to minimise contact points and speed things up.

Please be assured that The Body Workshop will follow the Public Health England guidelines regarding cleaning and PPE and where possible still adhere to social distancing guidelines.

Where is the clinic?

I have two clinic locations:

Zacs in Marlow with appointment options on weekdays and weekends, parking is nearby in Liston Road or Sainsburys car parks or for evening appointments on the high street. If you come into reception, there is a waiting area downstairs, if there is nobody at reception there may be a class in progress, if you take a seat and I will come and met you in reception. Zac’s has shower facilities.

Accessibility: Zacs treatment room is on the first floor up some stairs and a short walk to the car park.

I run my clinic on Mondays at Leo’s in Marlow, there is parking just outside in the spaces signposted as Leo’s. There is a reception lounge/cafe area to wait, where I will meet you at the time of your appointment.  Leo’s has shower facilities.

Accessibility:  Leo’s treatment room is on the ground floor and is a short flat walk from the car park, wide doorways and no stairs.

What should I wear ?

Massage is a hands-on treatment and therefore some degree of undress is required. It’s a good idea to wear some shorts, and suitable underwear, shorts for guys and ideally for ladies a normal bra as opposed to a sports bra and shorts if possible. Towels will be used for your comfort and dignity throughout the treatment. I advise removing necklaces and bracelets if possible.

What should I bring with me ?

If you have a specific in jury or condition it’s a good idea to gather your thoughts before the session with a list of dates of injuries and treatment which can speed things up.

If it is your first appointment, I will send you a link to a consultation form prior to the appointment, this needs to be completed 48 hours before your appointment.

Will it hurt are there any adverse effects ?

Although some aspects of sports massage can be uncomfortable and lead to soreness for a day or so after the treatment, it shouldn’t be painful during the session, your comfort will always be a priority. Different clients respond differently to massage and its important during the consultation that you are open about any previous reactions you have had to massage and feedback after your session. Some clients after a deep tissue session can feel tired for a day or so afterwards, this is a positive sign as the body is working hard to flush out the waste products from the muscles. Its advisable to drink water after the session as massage to re-hydrate the body and avoid alcohol.

If you are planning a competitive event, long cycle etc, please discuss timings of your last pre event treatment as the optimum time may be several days prior to the event  for pre and a couple of days afterwards for a post event treatment, if you can factor in a treatment prior to your rest day this is ideal.

How many sessions will I need ?

The number of sessions will depend on each individual. We recommend regular treatments every 4-6 weeks as part of an ongoing preventative maintenance plan rather than waiting until something goes wrong.

What if I need to cancel or rearrange ?

Take a look at our full terms and conditions for details on cancelling. http://www.yourbodyworkshop.co.uk/terms-and-conditions/ , the online booking system allows you to reschedule up to 48 hours beforehand. Please note there are different terms around cancelling due to Covid19 all can be found in the Terms and Conditions.

What is the cost and how do I pay ?

The cost of your treatment will depend on the length of the session and if it’s your first appointment or a follow up. Payment can be made online via a secure payment system at the time of booking. If you need to pay by Cash or Card at the appointment please contact me via email to book manually. We are unable to offer credit.

ONLINE & PHONE CONSULTATIONS

How does a video/telephone consultation work ?

Prior to your appointment I will send you a form to print off and complete, to then be emailed back to me prior to your appointment. You will be sent one link to pay online and then a link to click at the time of your appointment to link us up via Telerehab.

Over a two way secure video via Telerehab (part of Rehab my Patient) I will look over the problem areas that are affecting you. I will assess your posture visually and may ask you to conduct some movements and tests and describe if you are feeling pain or restriction.

I will then put together a treatment plan to work towards reducing your pain and restoring your strength and mobility. This may involve some do’s and don’ts, exercises and stretches and management strategies depending on your situation.

We will then schedule a review as you progress with your treatment regime .

What do you need for the call ?

I will send you a link to click to join, ideally if you can use your laptop and set it up so I am able to see your full body otherwise a phone propped up, you will need sound. I would suggest being in a quiet room if you can and on your own so we . Ideally if you can wear some loose fitting shorts this is a good idea. I may ask you to remove your top, for ladies a sports bra or a vest top is ideal to wear underneath so I can see your posture and how your bones and muscles are sitting to assess your posture.

Is your data and the call secure ?

I have been waiting for this service which is part of Rehab my Patient that I already use to go live at the end of March so I can ensure confidentiality and GDPR compliance with your medical information. If you would prefer a phone call we can use this method instead.

Can I claim on my Health Insurance ?

Below is a list of Private Health Cash Plan providers that recognise CNHC registration for reimbursement.  Please check with your provider before your appointment. You will need to pay for your appointment and then apply to your provider for reimbursement.
• Medicash provides health cash plans for individuals and businesses and recognises CNHC registration for reimbursement of several therapies including,  Massage Therapists who use Indian Head Massage. Medicash will cover 50% of the therapy cost up to the set limit per year, depending on the plan.

• The Health Insurance Group are a broker which work to find the best cash plan for individuals or businesses. They work with Medicash (which provides reimbursement for a wide range of complementary therapies) and several other cash plan providers.

• Pure Benefits provides health cash plans for businesses through Medicash and depending on the treatment may reimburse for CNHC registered Massage Therapists.

• Westfield Health recognises CNHC registration for reimbursement on a limited number of corporate paid plans provided by specific employers for and for those CNHC registered Massage Therapists who practise Sports Massage.

• Health Shield will reimburse for the following CNHC registered disciplines on specified corporate paid plans:  will reimburse for CNHC registered Massage Therapists who use  Remedial Massage or Sports Massage.

What about the practitioners insurance?

All practitioners at The Body Workshop are qualified, hold a current First Aid certificate and professional and public indemnity insurance, for the services provided.

What is the difference between a spa massage and a sports massage ?

Sports massage practitioners who hold a level 5 qualification in sports and remedial massage and will use a variety of assessments, treatments and rehabilitation skills to work with you. The aim is to address each of these issues and to enable and promote healthy functioning throughout your whole musculoskeletal system. Elements of the massage will be relaxing but aromatherapy oils aren’t used, and I don’t know anyone yet who has fallen asleep in a sports massage. Spa Style Massage therapist are generally qualified to Level 3.

Level 5 Practitioner’s have an advanced knowledge of anatomy and physiology and it’s likely that you may be given some “homework” and after care guidance in the form of exercises and lifestyle advice. This is to help you to help yourself to prevent future problems occurring and to take an active role in your recovery.

Who governs Soft Tissue Therapy ?

The two governing bodies for sports & remedial massage therapists are:
The Institute of Sports & Remedial Massage (ISRM) and Sports Massage Association (SMA). I am also registered with the Complementary and Natural Healthcare Council (CNHC) professional standards authority accredited register.

The ISRM and the SMA are authorised by the government backed Complementary and Natural Healthcare Council (CNHC) to oversee sports massage therapists. Both the ISRM and the SMA require their members to do a minimum of 15 hours continuing professional development training per year to stay up to date.

The ISRM oversees the award of the BTEC Level 5 vocational qualification in Sports and Remedial Massage Therapy. To be a member of the SMA you need a level 3 qualification; it also oversees the awards of both BTEC Level 5 and BTEC Level 4 qualifications. Spa style m(not what we offer) massages are generally governed by VTEC which has its root in the beauty industry,
I am member of both governing bodies the SMA and ISRM.

Which aromatherapy oils do you use ?

I use doTerra high grade therapeutic essential oils to enhance the treatments in my practice through aromatherapy massage and during Soft Tissue Treatments by treating specific conditions or areas of the body with oils. I also use these oils during the doAroma Reiki Experience treatment which is an indulgent hour combining massage, oils and energy healing through Reiki.

These oils are naturally occurring, volatile aromatic compounds are found in the seeds, bark, stems, roots, flowers, and other parts of plants. I may use a single oil or a blend of oils.

I love to diffuse different oils to feel the benefit aromatically in my clinic depending on the treatment, time of year and client preference.

You can shop the doTerra range through my site, to purchase oils, diffusers and beauty products to use at home. If you need any help choosing please do contact me, The link to my shop is here https://www.mydoterra.com/deehudson2/#/