FAQs

Here is a list of frequently asked questions, if the answer to your question isn’t on the list please contact us info@yourbodyworkshop.co.uk .

COVID19 – what is different and what you need to know ?

The Body Workshop Client Journey

Prior to your treatment appointment:
✔ You will receive a link 24 hours before your appointment to pre appointment Covid19 screening declaration to completed online. This needs to be completed prior to each appointment, I cannot see you without it being completed.

When you arrive for your treatment appointment:

✔ Please wear for your mask from arrival, throughout your appointment until you leave as per government guidelines, if for health reasons you are unable to wear a mask please contact me to discuss before booking your appointment.

✔ I have allowed additional time between appointments to ensure each client has sufficient time to leave the premises before the next client arrives and to thoroughly air and clean the room.

✔ I will be wearing PPPE (face mask, gloves, apron) as per government and my professional associations guidelines  for close contact services.

✔ Hand sanitiser will be available on arrival and I will take your temperature with a non contact thermometer.

✔ Only 1 person in the room at a time, the only exception to this is anyone under 18 or those with special needs who may need a chaperone or carer present. There is no general waiting area.

Although the vaccine programme is well underway, there is still risk of transmission and the rules for close contact services have not yet been relaxed, hence there is still a requirement for screening and masks for hands on treatment.

Please be assured that The Body Workshop will follow the government and my professional bodies guidelines regarding cleaning and PPE and where possible still adhere to social distancing guidelines. From reopening after lockdown I have been following enhanced measures beyond the government requirements as advised by my professional association and I will continue to do so. (see Regulation and Insurance section below)

Prior to your Pilates Classes 

For Pilates classes where social distancing is possible, there is not a requirement to wear a mask throughout the class once we are on our mats. As the venues vary you will be sent specific details by email regarding your Pilates class and Covid19 precautions.

Where is the clinic?

I am in central Marlow the clinic is on Marlow High Street. There are two ways to access The Courtyard, either via the high street, the big grey door on the right of Simmonds and Sons, through the alleyway and The Courtyard is on the right.  Or via Liston Road, through the car park on the left of the M&S walkway through the brick entrance, above you the building says Courtyard House, walk under the under croft and The Courtyard is on the left. The nearest parking is Liston Road Car Park or the High Street for early morning/evening appointments. I will sent you full access details on your confirmation email.

Accessibility: The treatment room is on the ground floor, its a flat walk from the high street and down a small slope and step if accessing from Liston Road , disabled parking on the double yellows on Liston Road or the High Street. There is an accessible toilet onsite although. Please contact me in advance if you have concerns regarding your mobility and access and we can talk through the easiest way to access.

What should I wear ?

Soft Tissue treatment is a hands-on treatment and therefore some degree of undress is required. It’s a good idea to wear some shorts, and suitable underwear, shorts for guys and ideally for ladies a normal bra as opposed to a sports bra and shorts if possible. Towels will be used for your comfort and dignity throughout the treatment. I advise removing necklaces and bracelets if possible.

For Pilates you will need comfortable clothing such as leggings, a top and normal socks or Pilates socks (with extra grip).

What should I bring with me ?

If you have a specific injury or condition it’s a good idea to gather your thoughts before the session with a list of dates of injuries and treatment which can speed things up.

If it is your first appointment, I will send you a link to a consultation form prior to the appointment, this needs to be completed 48 hours before your appointment.

For Pilates please bring your water bottle, mat, band and any props specific to your class.

Will the treatment hurt are there any adverse effects ?

Although some aspects of sports massage can be uncomfortable and lead to soreness for a day or so after the treatment, it shouldn’t be painful during the session, your comfort will always be a priority. Different clients respond differently to massage and its important during the consultation that you are open about any previous reactions you have had to massage and feedback after your session. Some clients after a deep tissue session can feel tired for a day or so afterwards, this is a positive sign as the body is working hard to flush out the waste products from the muscles. Its advisable to drink water after the session as massage to re-hydrate the body and avoid alcohol.

If you are planning a competitive event, long cycle etc, please discuss timings of your last pre event treatment as the optimum time may be several days prior to the event  for pre and a couple of days afterwards for a post event treatment, if you can factor in a treatment prior to your rest day this is ideal.

How many sessions will I need ?

The number of sessions will depend on each individual. We recommend regular treatments every 4-6 weeks as part of an ongoing preventative maintenance plan rather than waiting until something goes wrong.

What if I need to cancel or rearrange ?

Take a look at our full terms and conditions for details on cancelling. https://www.yourbodyworkshop.co.uk/terms-and-conditions/ , the online booking system allows you to reschedule your appointment up to 48 hours beforehand. Please note there are different terms around cancelling due to Covid19 all can be found in the Terms and Conditions.

For Pilates group classes, these are booked per block, I will endeavour to run one catch up class per block online if you are unable to attend a session.

What is the cost and how do I pay ?

The cost of your treatment will depend on the length of the session and if it’s your first appointment or a follow up. Payment can be made online via a secure payment system at the time of booking or in advance of your appointment. We are unable to offer credit. If you pay for your appointment on booking and then cancel within the cancellation period then your payment will be refunded onto the card you paid with. If you need to rearrange to Covid19 issues then your credit will be applied to your next appointment.

For group Pilates all payment is due at the time of booking to secure your place on the block. A secure payment link will be send online.

Can I claim on my Health Insurance ?

Below is a list of Private Health Cash Plan providers that recognise CNHC registration for reimbursement.  Please check with your provider before your appointment. You will need to pay for your appointment and then apply to your provider for reimbursement.
• Medicash provides health cash plans for individuals and businesses and recognises CNHC registration for reimbursement of several therapies including,  Massage Therapists who use Indian Head Massage. Medicash will cover 50% of the therapy cost up to the set limit per year, depending on the plan.

• The Health Insurance Group are a broker which work to find the best cash plan for individuals or businesses. They work with Medicash (which provides reimbursement for a wide range of complementary therapies) and several other cash plan providers.

• Pure Benefits provides health cash plans for businesses through Medicash and depending on the treatment may reimburse for CNHC registered Massage Therapists.

• Westfield Health recognises CNHC registration for reimbursement on a limited number of corporate paid plans provided by specific employers for and for those CNHC registered Massage Therapists who practise Sports Massage.

• Health Shield will reimburse for the following CNHC registered disciplines on specified corporate paid plans:  will reimburse for CNHC registered Massage Therapists who use  Remedial Massage or Sports Massage.

What is the difference between a spa massage and a sports massage ?

Sports massage practitioners who hold a level 5 qualification in sports and remedial massage and will use a variety of assessments, treatments and rehabilitation skills to work with you. The aim is to address each of these issues and to enable and promote healthy functioning throughout your whole musculoskeletal system. Elements of the massage will be relaxing but aromatherapy oils aren’t always used, and I don’t know anyone yet who has fallen asleep in a sports massage. Spa Style Massage therapist are generally qualified to Level 3.

Level 5 Practitioner’s have an advanced knowledge of anatomy and physiology and it’s likely that you may be given some “homework” and after care guidance in the form of exercises and lifestyle advice. This is to help you to help yourself to prevent future problems occurring and to take an active role in your recovery.

Which aromatherapy oils do you use ?

I use doTerra high grade therapeutic essential oils to enhance the treatments in my practice through aromatherapy massage and during Soft Tissue Treatments by treating specific conditions or areas of the body with oils. I also use these oils during the doAroma Reiki Experience treatment which is an indulgent hour combining massage, oils and energy healing through Reiki.

These oils are naturally occurring, volatile aromatic compounds are found in the seeds, bark, stems, roots, flowers, and other parts of plants. I may use a single oil or a blend of oils.

I love to diffuse different oils to feel the benefit aromatically in my clinic depending on the treatment, time of year and client preference.

You can shop the doTerra range through my site, to purchase oils, diffusers and beauty products to use at home. If you need any help choosing please do contact me, The link to my shop is here https://www.mydoterra.com/deehudson2/#/

ONLINE & PHONE CONSULTATIONS

How does a video/telephone consultation work ?

Prior to your appointment I will send you a form to print off and complete, to then be emailed back to me prior to your appointment. You will be sent one link to pay online and then a link to click at the time of your appointment to link us up via Telerehab.

Over a two way secure video via Telerehab (part of Rehab my Patient) I will look over the problem areas that are affecting you. I will assess your posture visually and may ask you to conduct some movements and tests and describe if you are feeling pain or restriction.

I will then put together a treatment plan to work towards reducing your pain and restoring your strength and mobility. This may involve some do’s and don’ts, exercises and stretches and management strategies depending on your situation.

We will then schedule a review as you progress with your treatment regime .

What do you need for the call ?

I will send you a link to click to join, ideally if you can use your laptop and set it up so I am able to see your full body otherwise a phone propped up, you will need sound. I would suggest being in a quiet room if you can and on your own so we . Ideally if you can wear some loose fitting shorts this is a good idea. I may ask you to remove your top, for ladies a sports bra or a vest top is ideal to wear underneath so I can see your posture and how your bones and muscles are sitting to assess your posture.

Is your data and the call secure ?

I have been waiting for this service which is part of Rehab my Patient that I already use to go live at the end of March so I can ensure confidentiality and GDPR compliance with your medical information. If you would prefer a phone call we can use this method instead.

REGULATION AND INSURANCE

What about the practitioners insurance?

All practitioners at The Body Workshop are qualified, hold a current First Aid certificate and professional and public indemnity insurance, for the services provided.

Who governs Soft Tissue Therapy ?

There are several professional associations, I am a member of one of the lager organistaions the Soft Tissue and Sports & Remedial Massage Therapists are members of SMA the Association for Soft Tissue Therapists (SMA).

I am required to complete a minimum of 15 hours continuing professional development training per year to stay up to date.

To be a member of the SMA you need a level 5 qualification; it also oversees the awards of both BTEC Level 5 and BTEC Level 4 qualifications. Spa style massage massages are generally governed by VTEC which has its root in the beauty industry.

Please note Soft Tissue is not currently a regulated profession like Physiotherapists who’s treatment is considered higher risk and we are not currently integrated into the NHS system.

Who governs Pilates

I am a member of the Body Control Pilates Association and The Body Control Pilates Academy. All Body Control Pilates teachers have qualified from the most comprehensive matwork teacher training course available (accredited against the UK Level 3 Pilates national standard) and are members of Europe’s largest Pilates organisation, the Body Control Pilates Association. This ensures that they work to a strict Code of Practice governing class sizes (maximum 12 for matwork) and continued education to ensure that their knowledge is current and meets ‘best practice’.

COVID19 Policies

I following the government guidelines for Close Contact Services and the specific guidelines from the SMA for Soft Tissue Therapists. I have undertaken World Health Organisation Infection Control and PPE training and Covid19 Barbicide training and Covid19 training for Massage Therapists. If you would like to discuss any concerns around Covid19 or would like a copy of my risk assessment please contact me on info@yourbodyworkshop.co.uk